Home/Why Freedom Global/Dedicated Account Managers
Why Freedom Global

A dedicated account manager at every provider we introduce you to

When we introduce you to a provider, you don't join a queue. You get a named account manager who knows your account and is accountable for your experience.

One of the most common frustrations businesses have with payment providers and FX brokers is the lack of continuity. You open an account, get a good rate on your first trade, and then find yourself dealing with a different person every time you call — someone who has to look up your account before they can help you.

When Freedom Global introduces you to a provider, part of what we negotiate on your behalf is the quality of the service you receive — not just the rates. That includes ensuring you are assigned a dedicated account manager at the provider, someone who knows your account and is responsible for your ongoing experience.

Your provider account manager works alongside your Freedom Global specialist. If you have a question about a specific trade or payment, your provider account manager handles it. If you want to review your overall strategy or consider switching providers, your Freedom Global specialist is there.

This two-layer relationship — an independent specialist at Freedom Global and a dedicated account manager at your provider — gives you the best of both worlds: independent oversight and direct operational support.

What this means for you

Named account manager

A specific person at your provider who knows your account and is accountable for your service.

No call centres

Direct access to someone who can actually help — not a generic support queue.

Two-layer support

Your Freedom Global specialist for strategy and oversight; your provider account manager for day-to-day operations.

Negotiated on your behalf

We negotiate service standards — not just rates — when we introduce you to a provider.

Accountability

If your provider service falls short, your Freedom Global specialist escalates on your behalf.

Continuity

The same person, every time — so you never have to re-explain your situation.

Get the service your business deserves

Request a call and we'll match you with the right provider and account manager.

Request a Call